In version 2.19 and 2.20 it may have occurred in some cases that the transaction data was not regularly uploaded to the GASTROFIX cloud.
This behavior was corrected with the app version 2.21. In order to avoid potential problems with the update, you should ensure that the transaction data has been uploaded before the update.
This document describes the workaround for uploading transaction data to the cloud with versions 2.19 and 2.20 to perform a subsequent app update.
Step 1: Close the app on the device (double click on the home button and "up" wipe the GASTROFIX app)
Step 2: Restart the app
Step 2.1: If you do not use an "employee at startup", log in with any employee profile immediately after starting the app.
Step 3: The registered employee must not log out for 5 minutes. The employee should also not be changed. If a screen saver is used, it must be ensured that it is not triggered.
The cash register can be used normally. In order for the workaround to work, you just need to make sure that the employee does not log out of the cash register.
Step 4: After one minute has passed, switch to the "Home" screen of the iPad and then back to the GASTROFIX app. This action triggers an upload of the transaction data to the cloud.
Step 5: Check the data in your cloud. The fastest way to check the data upload is under the "Operations" widget on the dashboard:
(Fig.: Operating information widget. The time of the last data upload is indicated by a mouseover over the text "Last contact". )
Please note that despite following the steps above, it may take some time before the data is actually uploaded. (Usually the data is available after 5-10 minutes)
- If all the data in your cloud is visible, you can easily perform the app update.